Dell gave him a reference # for me and said I should use it and call back if it had any other problems. The repairman called Dell and they told him to re seat the heatsink and fans.ĭid shutdown and it rebooted instead, did another shutdown and the fan turned on just like before. 2 fans and the heat sink were replaced.Īfter parts were installed the same thing happened on the 3rd shutdown. Dell ordered parts and they arrived yesterday. Called Dell Tuesday and went through taking cover off and unplugging the heat sink from the mother board and shutdown multiple times with same result. It doesn't do this with a restart only a shutdown. The pc was on approximately 4 to 6 hours at the point I did the shutdown. Did one shutdown and the fan went on very loudly and didn't go off for about 5 minutes. Received it on Monday and starting installing all my programs. Got a really great deal on a scratch&dent xps-9100 from the Dell outlet store.
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